Illinois Office of the State Treasurer Case Study

THE CHALLENGE

Treasurer Frerichs needed to find a more efficient way to identify and reach the Illinoisans most likely to sign up for 529 plans, especially underrepresented populations and individuals with younger children (who thus have more time to save).

State-operated 529 college savings plans provide an effective way to plan and save for steadily rising college costs, yet only about 3% of families actually use them. Treasurer Frerichs wanted to see more Illinoisans participate in the plan. As a government agency, his office functions on a strict budget and marketing efforts must demonstrate strong ROI. Yet, the office was spending money on traditional marketing efforts that kept proving ineffective—particularly so with the populations he most wanted to reach.

OUR APPROACH

Civis’s predictive modeling allowed Treasurer Frerichs and his office to optimize outreach efforts by identifying the precise cross-section of individuals most likely to sign up for the saving plan, and the specific messaging that was most effective. Thousands more Illinois children have greater opportunities to attend college as a result.

THE SOLUTION

Civis created a predictive model from more than 15 years’ worth of data for current 529 account holders. They identified a cross-section of residents the treasurer most wanted to reach and the people most likely to actually sign up—but who, in the absence of effective outreach, likely would not. Civis also performed extensive message testing on the office’s existing outreach language.

Civis used these insights to recommend impactful, individualized messages for key targets and suggested a switch from the office’s traditional direct mail deployment tactics to a digital-first strategy (allowing for superior performance tracking). They created a digital dashboard that allowed the office to view trends and results and therefore make the smartest decisions about how to allocate limited resources.