Gaining a 360-Degree View of Your Customers
With so many different ways of doing business with customers, including mobile apps, loyalty programs, third-party delivery and online ordering, QSRs are collecting more first-party data than ever to create a personalized experience. Unfortunately, data from each of those sources tends to reside in its own silo and its own format, making it difficult to understand the customer journey across channels and seize opportunities to deliver the right message at the right moment.
